At NLP Coacing & Skills Training Institute we have made a study of extraordinarily successful performers. The very best sales people are good listeners. They know how to elicit what customers want and need and they build relationships. Sales people often have a tendency to assume they know the primary concerns of a customer and therefore miss valuable clues that would allow customers to achieve full satisfaction. Customer experience not being heard.
Our Customer-Oriented Selling seminar is a hands-on, experiential seminar that teaches quick and effective ways to recognize the values and issues of your potential and existing customers and reduce the likelihood of buyers remorse. In addition, you can expect to expand your behavioral flexibility, learn specific skills based on cutting-edge technologies for change and advanced communication skills. Come with an open mind. Be ready to learn new skills, think new thoughts, and consider a new possibilities for how you approach the art and science of selling.
What will participants learn:
How your habitual behaviors may be killing your sales
To gain instant rapport with any internal or external client
To recognize specific behavioral clues that most sales people miss
How to deal with difficult personalities
To get to the deeper issues behind objections
To elicit values and strategies that give leverage to the sales process
To avoid the need to be right
To leave customers feeling totally heard and fully satisfied from the process
Skills Sets:
Eliciting values
The Goldi-Locks Satisfaction Model
How to Unhook Stuck States
Recognize the Communication Styles of Others
Seminar Length:
2.5 days,
Ask about half day & 1 day introductory workshops
Group size:
8-12 people
12-15
Groups of more than 15 people require special consideration
Room dimensions:
Contact Bill Thomason at NLP Coaching & Skills Training Institute, 602 321-7192 Direct or 602 440-3578 V/M in Scottsdale, Arizona.
Other considerations:
Same format as Customer Service
Can be an in-house, corporate university or learning center program, or off-site
Can be open enrollment or natural team, entire sales force, or customer service department
Locally serving: NLP Arizona, NLP Phoenix, NLP Scottsdale, NLP Sedona, NLP Tempe, NLP Carefree, NLP Cave Creek, NLP Chandler, NLP Tucson, NLP Paradise Valley, NLP Mesa, NLP Prescott, NLP Flagstaff, NLP Southwest USA. Bill Thomason is available for coaching and training worldwide and has worked extensively throughout the US and Canada.
