Your success depends on the
ongoing quality of your customer service. When customers contact your
company with a complaint or objection, they want to be heard. People
confronted with complaints and objections tend to become defensive. This
is especially difficult when the communication is emotionally charged.
The skills and concepts
taught in our relationship-based customer service seminar train your
representatives to focus on your customer and to recognize the real issues
behind initial complaints. A skilled customer service representative
can put people at ease and turn adverse situations into opportunities that
build lasting relationships. Everyone in your company is a customer
service agent. Can you afford not to have this training?
What participants will learn:
- How to get to the real issues behind
complaints
- To elicit values and
strategies of customers and co-workers
- To listen to the client
vs. attention on self
- To attend to the
customers needs vs. the need to be right
- Discover the limiting
behaviors that dis-empower your culture.
Call 602 440-3578V/M or 602 321-7182cell to schedule
a workshop or NLP Coaching program.
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